Contai Co-Operative Bank Limited Grievance Redressal Portal

Customer grievance redressal

Customer Grievance Redressal Portal

Contai Co-Operative Bank Limited provides this secure channel for lodging, tracking, and resolving customer grievances.

Customer Access Official Login

Customer Access Menu

Email and OTP access for customer grievances

Customers

Customer Login

Access with email and OTP

View / Track Complaints

Open the customer grievance portal

Secure Portal Login

Select the appropriate access level

Role based access

Customer Portal

Open portal

Level-1 Branch

Branch login

Level-2 Suptd.

Officer login

Level-3 CEO

Executive login

System Admin

Admin login

Grievance Escalation Policy

Three-level review and resolution process

Resolution workflow
LEVEL 01

Branch Office / Head Office

Complaints are first handled by the concerned Branch Manager or the Superintendent (A&D) for Head Office matters.

TAT: 10 Days
LEVEL 02

Superintendent (A&D)

Unresolved Level-1 complaints and eligible reopened grievances move to the Superintendent for review.

TAT: 10 Days
LEVEL 03

Manager (HO) / CEO

Persistent grievances requiring executive review are handled at the final internal escalation level.

TAT: 10 Days
Re-open PolicyResolved complaints may be reopened without resetting the original TAT clock. Unanswered resolutions auto-close after 10 days.
External EscalationAfter Level-3 resolution, customers may approach the RBI Ombudsman Portal.